Notice: COVID-19 affecting international shipments
As a result of temporary restrictions on international travel, please be advised that as of April 1, 2020 Celtic Craft Shop can no longer guarantee the delivery time or delivery completion for any international shipment addressed to countries outside the United States imposing partial restrictions with significant delays. A partial list of these countries include Australia, Belgium, The Czech Republic, Germany, Hong Kong, Ireland, Israel, Netherlands, New Zealand, Singapore, Switzerland, Taiwan and the United Kingdom.
COUNTRIES WITH FULL RESTRICTIONS ON SHIPPING INCLUDE: PHILIPPINES, CHINA, INDIA, FRANCE, SAUDIA ARABIA, HONDURAS.
What does this mean?
It means order and ship at your own risk. If you live in a country other than the United States, you take on the full risk for the timing and arrival of your shipment. While we are doing our best to ensure the packing and preparation of outgoing packages, Celtic Craft Shop cannot influence the effectiveness of international delivery carriers in this situation which is putting major restrictions on their ability to deliver abroad in a timely fashion.
What could happen if I do ship to an international address?
Due to the limited resources available to ship out of the United States, your package could remain in a clearing warehouse inside of the United States while awaiting available shipping resources, or your package could be delayed once it reaches your country and there are limited shipping resources to carry your package from the point of entry to your destination address. As you are aware, there are no official timelines as to when commercial services will return to their normal capacities.
Will the contents of my package become spoiled if they are delayed for too long?
Can I get a refund if my package cannot be delivered in a reasonable time?
No. Beginning April 1, 2020 for at least 30 days any packages purchased and shipped internationally will be shipped as Freight On Board – meaning, the package is uninsured and ineligible for refund or replacement. We have also suspended replacements due to limited inventory and shipping delays. Refunds will only be issued for missing or damaged items, at the discretion of our Customer Service team. As the situation evolves, we’ll adjust our policies accordingly to best serve you.